Return Policy

Prescription medications (Rx)

Once a prescription medication has been dispensed, we do not accept returns. Dispensed medication cannot be taken back for restocking or resale, even if the package is unopened or the medication has not been used.

The only exceptions under this policy are the dispensing errors described below, or where required by applicable law.

Wrong medication or dose

A prescription return is eligible for review if:

• You received medication intended or prescribed for another person by mistake.
• The medication dispensed has the wrong dose or strength compared with your prescription.

If you suspect a dispensing error, do not take the affected medication. Contact the dispensing pharmacist promptly and notify FitPeo support. Keep the medication, its label and its packaging so the pharmacy can review the issue.

FitPeo will coordinate with the dispensing pharmacy to verify the error and provide instructions for an authorized return or other appropriate resolution. Do not mail medication back before receiving instructions. Returned medication will not be restocked or resold.

The seven-day non-prescription return window below does not apply to reporting a suspected medication error. If you have already taken the affected medication, contact your pharmacist or prescribing clinician promptly for guidance. For a medical emergency, call 911.

Non-prescription products (non-Rx)

Returns are accepted only within seven calendar days of purchase, and only if the item is unopened and unused. This includes non-prescription products and devices.

Contact FitPeo within seven calendar days of the purchase date to request your return. The item must remain in its original, unopened packaging with any seals intact. Opened or used items and requests made after the seven-day window are not eligible under this policy, except where required by applicable law.

How to request a return

1. Contact support@fitpeo.com or call +1 (786) 912-2601. You can also use support in your FitPeo account.
2. Provide your order number, purchase date and a brief description of the issue. For a dispensing error, support will explain how to securely provide any necessary label or prescription details.
3. Wait for confirmation and return instructions before shipping an item. Support will confirm the applicable return arrangements and resolution after reviewing your request.

This policy does not limit any rights or remedies available to you under applicable law. For payment and subscription information, see our Terms & Conditions.